·         Has your organisation reached a size whereby your onsite IT Support staff are running around like headless chickens?

·         Do your IT Support staff have the ability to prioritise work and address the issues that have the most impact on your business?

·         Do you have visibility enabling you to define the IT issues within your organisation?

·         Do you have a staff population in excess of 50?

IT Support Consultancy by ITSM Services.Com can assist you in the following:

·         An analysis of the methods currently used by your IT support team to support your staff and systems. 

·         Identify methods that would improve the way that your IT staff support your business.

·         Could your organisation be a candidate for a Service Desk Application?

ITSM Services .Com can assist you with the design and implementation.

A service desk application could deliver:

·         Single point of contact for all your IT related issues.

·         Job ticketing system that prioritises work based on impact to your business.

·         Ability to track incidents and categorise calls by IT Services or IT system components.

·         Provide reporting to the business that identifies problem areas relating to IT.

·         Assist IT support staff to manage their work load and to measure their efficiency.

·         Implementation of Change Management, Asset Management and Problem Management also provide additional benefits to your organisation.