Senior IT Leader
Nick Tupper
Programme Lead | Information Technology Manager | Technology Implementer supporting business and Service Transformation | Customer-Centric Team Builder
My Core Skills…….
IT Operations & Services Specialist
20 years of experience across multiple sectors, building IT Operations from scratch or improving what you have.
Cloud - IaaS, PaaS, SaaS & PaaS
IT infrastructure implementation, management, maintenance, strategy & delivery. Azure & AWS certified.
ITIL & ITSM
IT Service Management implementation, delivery & continual service improvement.
Troubleshooting – Gap analysis, root cause & remediation activities.
Processes – Change, Problem, Incident, Request, CSI etc.
Prince 2
Planning & Governance – Programme & Project Management lead.
Communication – Business Engagement & Stake Holder Management.
Transformation
Implementation & Management of Technology Change.
Management
People Management – I build high performing teams, fostering a positive environment through collaboration where we can all feel valued.
Commercial Awareness – management of department budgets, contracts or MSA’s
Relationship Management – successful cross-functional building of relationships with stakeholders.
Creativity & Problem Solving
I often see things others do not.
Let’s Chat!
Recruit Me!
Contract or permanent opportunities considered.
Why Us
Testimonials
Mark Smith, Ardonagh Group. London, UK
Group IT & Change Director
Nick is a tenacious and skilled operator with deep technology and IT service skills. Nick can be relied upon to own and fix hugely complex issues and is used to dealing with Exec stakeholders and “stretch” timescales. Nick has great personal experience of exactly how to successfully transition off-shore IT services – all underpinned with the right Customer-first instincts and tech DNA. I’ve thoroughly enjoyed working with Nick and will miss his guidance and enthusiasm.
Sharren Baisden
MindTribe Ltd. London, UK
It’s always a pleasure collaborating with Nick, I’ve known Nick for a number of years now both in IT Operational and IT Transformation roles. A seasoned senior leader with impeccable integrity, he has a true customer and people-centric mindset. Nick inspires his people and teams to deliver with honesty, heart, and professionalism and is highly respected by all who work for and with him. He has vast experience across many different sectors and has had high success leading infrastructure and IT programmes, building critical connections to deliver results.
Nick Tupper
Learn More
IT Services Transition (Offshore)
IT Lead for offshore to offshore IT services transition including Azure Cloud and Office 365 Platform, IT Service Desk and Service Management functions. The program successfully transitioned all contracted services in December 2019 within agreed project timelines and on budget.
IT Services Stabilisation
Recruited to stabilise and improve IT services, working with all in-house teams to improve processes, system monitoring, maintenance and uptime. Overall the results achieved improved visibility of service performance. The increased focus on maintenance and processes enhanced system availability.
Setup IT Service Operations Function
Recruited to restructure the current department and facilitate the setup of an IT Operations team.
Performed due diligence for the transition of in-house e-commerce platform to out-sourced Datacentre provision delivered as IAAS & SAAS managed service.
Pan European CRM Consolidation
Technical Lead & IT Project Manager for PAN European infrastructure deployment on behalf of the Global F&B brand. Project delivered an in-house hosted CRM in 22 different European languages.
London Olympics 2012 Customer Care.
Azure Transformation
Requested to assist a global insurance client in the recovery of business-critical IT services as a result of a high impacting cyber incident. This included managing multiple workstreams and stakeholders around the clock to ensure that business-critical services lines were restored safely.
Planned, coordinated and Implemented remediation & preventative measures post cyber incident.
IT Services
Rebranding – Successfully launched the ITHelpme brand for my IT teams improving customer engagement and satisfaction.
Bedding in of IT Services post Technology transformation.
Azure Cloud – cost optimisation.
Service & Compliance
Implemented new routines for system maintenance resulting in increased system uptime and availability.
Improved system monitoring for online environments by implementing event-driven notifications.
Reviewed & improved processes for the IT Operations Bridge (NOC) in support of the Online systems.
Graduate scheme – Created the strategy and support model.
Team lead for PCI DSS compliance.
Service Improvement
Implemented & rolled out ITIL compliant “Service Desk” application.
Initiated and managed a project for stabilisation of previously failing website infrastructure.
Streamlined and improved service availability working with external partners to provide IT solutions and improved support & maintenance.
Nick Tupper
Stevenage, Hertfordshire, United Kingdom
Contact Info
(+44) 07530150 550
